Mercy Super

Targeted campaigns

The Brief

Mercy Super was looking to increase member engagement – by helping members better understand their super and to take action.


Transform helped develop the strategy, content and design for a number of targeted, personalised member campaigns including:

  • new member on-boarding
  • lost super
  • consolidation
  • contributing to super
  • changing jobs
  • insurance benefits
  • concessional contribution limits
  • transition to and preparing for retirement.


  • Over 30 per cent of current members rolled some money into their Mercy Super account
  • 30 per cent of members who joined in the previous 12 months provided a lost super search authority.
  • NPS survey feedback shows that members find the fund’s communications easy to understand, friendly and helpful.

Our clients say

“Whatever the challenge, Transform consistently delivers. Their ability to present high quality communications that promote our brand and demonstrates an understanding of our members, how we want to communicate and compliance makes our job a whole lot easier. Member awareness and engagement with the Fund have increased significantly which is a key outcome we were seeking. This has provided opportunities for engaging members in more strategic conversations about adequacy, insurance and advice. Members now know who we are and trust us, that’s a long way from where we were before Transform started working with us. I have no hesitation in recommending them.”

Craig Keath – Communications & Project Manager, Mercy Super

Get in touch

Phone +61 3 9532 8342
Mail PO Box 316 Elsternwick VIC 3185 Australia

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